Privacy Policy

Person in Response

Larissa Heidemeyer
Theaterstr. 24

52062 Aachen
Germany
E-Mail: info@pt-heidemeyer.com
Website: www.pt-heidemeyer.com

Link to imprint: www.pt-heidemeyer.com/impressum

 

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Legal basis for data processing

In order to offer you our website and the associated services, we process personal data on the basis of the following legal grounds:

• Consent (Art. 6 Abs. 1 lit. a) DS-GVO)

• For the performance of a contract (Art. 6 Abs. 1 lit. b) DS-GVO

• Based on a balancing of interests (Art. 6 Abs. 1 lit. f) DS-GVO)

• For compliance with a legal obligation (Art. 6 Abs. 1 lit. c) DS-GVO)

We will refer to the relevant terms in connection with the respective processing so that you can understand the basis on which we process personal data.

If personal data is processed on the basis of your consent, you have the right to revoke your consent at any time with effect for the future. If we process data on the basis of a balancing of interests, data subjects have the right to object to the processing of personal data, taking into account the provisions of Art. 21 GDPR. 

 

Access Data

When you visit our website, personal data is processed in order to display the content of the website on your device.

In order for the pages to be displayed in your browser, the IP address of the device you are using must be processed. Additional information about your device's browser is also processed.

We are obliged under data protection law to also ensure the confidentiality and integrity of the personal data processed by our IT systems.

• IP address of the requesting computer

• Operating system of the requesting computer

• Browser version of the requesting computer

• Name of the file accessed

• Date and time of access

• Amount of data transferred

• Referring URL

The IP address is deleted from all systems used in connection with the operation of these web pages after 14 days at the latest. We can then no longer establish a personal reference from the remaining data. The data is also used to identify and correct errors on the web pages. 

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Contact

We provide a contact form on our website which you can use to request information about our range of services or to get in touch with us in general (e.g. to arrange an appointment). We have marked the data required to respond to your enquiry as mandatory fields. Information in other fields or file uploads is optional. We require this information to process your enquiry, address you correctly and send you a reply. Data processing takes place in the case of specific enquiries for the fulfilment of a treatment contract or the initiation of a treatment contract. For general enquiries, processing is carried out on the basis of a balancing of interests. Enquiries received via the contact form on our website are processed electronically by us in order to respond to your enquiry. In this context, other persons and, where applicable, third parties may also become aware of the contents of the form you have submitted. The transmission of form data via the internet takes place via encrypted connections.

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Voluntary information
Where you voluntarily provide us with data, for example via forms, and this data is not required for the fulfilment of our contractual obligations, we process this data on the legitimate basis that the processing and use of this data is in your best interests.

 

Recipients
Data that you provide to us will not, as a rule, be passed on to third parties. In particular, your data will not be passed on to third parties for their advertising purposes. However, we do use service providers to operate this website or to provide other products or services. In such cases, a service provider may gain access to personal data. We select our service providers carefully – particularly with regard to data protection and data security – and take all measures required under data protection law to ensure lawful and trustworthy data processing.

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Rights of data subjects

You have the right to request confirmation as to whether data concerning you is being processed, and to request access to this data, as well as further information and a copy of the data, in accordance with legal requirements. In accordance with legal requirements, you have the right to request that data concerning you be completed or that incorrect data concerning you be rectified.
In accordance with legal requirements, you have the right to request that the relevant data be erased without delay or, alternatively, in accordance with legal requirements, to request a restriction on the processing of the data. You have the right to request that the data concerning you which you have provided to us be returned to you in accordance with the statutory provisions and to request that it be transferred to other data controllers. You also have the right, in accordance with the statutory provisions, to lodge a complaint with the competent supervisory authority.

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Services serving Healthcare

We process the data of our patients, prospective patients and other clients or contractual partners (collectively referred to as “patients”) in accordance with Article 6(1)(b) of the GDPR in order to provide them with our contractual or pre-contractual services. The data processed in this context, as well as the nature, scope, purpose and necessity of its processing, are determined by the underlying contractual relationship. The data processed generally includes patients’ master and reference data (e.g. name, address, etc.), as well as contact details (e.g. email address, telephone number, etc.), contractual data (e.g. services used, products purchased, costs, names of contact persons) and payment data (e.g. bank details, payment history, etc.).
As part of our services, we may also process special categories of data in accordance with Article 9(1) of the GDPR, in particular information relating to patients’ health, which may, where applicable, relate to their sex life or sexual orientation. To this end, where necessary, we obtain the patients’ explicit consent in accordance with Article 6(1)(a), Article 7, Article 9(2)(a) of the GDPR, and otherwise process the special categories of data for the purposes of healthcare on the basis of Article 9(2)(h) of the GDPR and Section 22(1)(1)(b) of the BDSG.
Where necessary for the performance of the contract or required by law, we disclose or transfer patients’ data in the course of communication with healthcare professionals and to third parties typically or necessarily involved in the performance of the contract, such as laboratories, billing centres or similar service providers, provided that this serves the provision of our services in accordance with Article 6(1)(b) GDPR, is required by law pursuant to Article 6(1)(c) GDPR, serves our interests or those of patients in efficient and cost-effective healthcare as a legitimate interest pursuant to Article 6(1)(f) GDPR, or is necessary pursuant to Article 6(1)(d) GDPR to protect the vital interests of patients or another natural person, or within the framework of consent pursuant to Article 6(1)(a) and Article 7 of the GDPR.​

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Therapeutic Services and Coaching

We process the data of our clients, prospective clients and other clients or contractual partners (collectively referred to as “clients”) in accordance with Article 6(1)(b) of the GDPR in order to provide them with our contractual or pre-contractual services. The data processed in this context, as well as the nature, scope, purpose and necessity of its processing, are determined by the underlying contractual relationship. The data processed generally includes clients’ master and reference data (e.g. name, address, etc.), as well as contact details (e.g. email address, telephone number, etc.), contractual data (e.g. services used, fees, names of contact persons, etc.) and payment data (e.g. bank details, payment history, etc.).As part of our services, we may also process special categories of data in accordance with Article 9(1) of the GDPR, in particular information relating to clients’ health, including, where applicable, information relating to their sex life or sexual orientation, ethnic origin, or religious or philosophical beliefs. To this end, where necessary, we obtain the clients’ explicit consent in accordance with Article 6(1)(a) and Article 7, Article 9(2)(a) of the GDPR, and otherwise process the special categories of data for the purposes of healthcare on the basis of Article 9(2)(h) of the GDPR and Section 22(1)(1)(b) of the BDSG.
Where necessary for the performance of the contract or required by law, we disclose or transfer clients’ data in the course of communication with other professionals, third parties necessarily or typically involved in the performance of the contract, such as billing centres or similar service providers, provided this serves the provision of our services in accordance with Article 6(1)(b) GDPR, is required by law pursuant to Article 6(1)(c) GDPR, serves our interests or those of the clients in efficient and cost-effective healthcare as a legitimate interest pursuant to Article 6(1)(f) GDPR, or is necessary pursuant to Article 6(1)(d) GDPR to protect the vital interests of clients or another natural person, or within the framework of consent pursuant to Article 6(1)(a) and Article 7 of the GDPR.

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Deletion of Data

The data we process will be deleted or its processing restricted in accordance with legal requirements. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no legal retention obligations preventing its deletion. If the data is not deleted because it is required for other, legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for any other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

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Data processing outside the European Union

As far as personal data is processed outside the European Union, you can find this information in the previous explanations.

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Privacy contact

If you have any questions or concerns regarding data protection on our website, please contact us as follows:

E-Mail: info@pt-heidemeyer.com

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Right of withdrawal

You have the right to withdraw any consent you have given with effect for the future.

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Right of objection

You can object to the future processing of your data at any time in accordance with legal requirements. In particular, you can object to processing for direct marketing purposes.

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Cookies and the right to object to direct marketing

‘Cookies’ are small files that are stored on users’ computers. Various types of information can be stored within these cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to a website. Temporary cookies, also known as “session cookies” or “transient cookies”, are cookies that are deleted once a user leaves an online service and closes their browser. Such a cookie may, for example, store the contents of a shopping basket in an online shop or a login status. Cookies that remain stored even after the browser is closed are referred to as “permanent” or “persistent”. For example, the login status may be stored if users return to the site after several days. Similarly, such a cookie may store the user’s interests, which are used for audience measurement or marketing purposes. ‘Third-party cookies’ are cookies provided by providers other than the controller operating the online service (otherwise, if only the controller’s own cookies are used, these are referred to as ‘first-party cookies’).

We may use temporary and permanent cookies, and provide further information on this in our privacy policy. If users do not wish to have cookies stored on their computer, they are asked to disable the relevant option in their browser’s settings. Stored cookies can be deleted via the browser’s settings. Disabling cookies may result in certain features of this website not functioning properly.
A general objection to the use of cookies for online marketing purposes can be lodged for a wide range of services, particularly in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be prevented by disabling them in your browser settings. Please note that, in such cases, you may not be able to use all the features of this website.

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Changes and updates to the privacy policy

We ask that you regularly review the content of our privacy policy. We will update the privacy policy as soon as changes to our data processing activities make this necessary. We will inform you if any changes require action on your part (e.g., consent) or any other individual notification.

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Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data.

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Google Maps

We integrate maps from the “Google Maps” service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The data processed may include, in particular, users’ IP addresses and location data; however, this data is not collected without their consent (which is usually given via the settings on their mobile devices). The data may be processed in the USA. Privacy policy: https://www.google.com/policies/privacy/, opt-out: https://adssettings.google.com/authenticated. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield.

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Last update: 15.03.2026